Real People
Real Problems
Real Solutions
CRA Debt Collector is a premier service provider specializing in accounts receivable management solutions. Our clients recognize performance and experience matter, so we design our thinking and innovative strategies to address your challenges directly. Our accomplished approach starts with asking the right questions and listening to alleviate your challenges and elevate your experience.
Our company milestones not only chronicle our history, but weave a story of growth, innovation, and steadfast commitment to our mission. This narrative inspires and reassures our customers, investors, and new team members alike, showcasing our ongoing dedication to excellence and forward momentum.
Founded
%
Women in Leadership
Global Locations
%
Workforce Growth in 2023
Who Is CRA Debt Collector?
Founded in 1933, CRA Debt Collector has been a leader in providing global outsourced contact center solutions, expertly linking people to the solutions they need. Our distinctive approach to culture immersion and our effective process for scaling operations align seamlessly with our clients' objectives for customer satisfaction, performance, and data security.
For more than nine decades, CBE has been a hub of innovation, investing in the development and nurturing of leaders across the organization. We've created a workplace where creativity is encouraged, and growth happens naturally. With over 1,200 staff across five global locations—including our headquarters in Cedar Falls, Iowa, and additional sites in New Braunfels, Texas; Clarksville, Tennessee; Manila, Philippines; and Southwoods, Philippines—CRA Debt Collector is equipped to adapt and respond to the ever-evolving needs of our clients. Step into a role with us and become part of a story of excellence and ongoing innovation.
Leadership
At CRA, we pave the way with industry-leading recovery rates and unmatched expertise. Our leadership is dedicated to setting standards that others strive to meet, ensuring successful outcomes for all our clients.
Integrity
We operate with the highest level of integrity, ensuring transparency and ethical practices in every interaction. Trust CRA Debt Collector to manage your collections with honesty and unwavering ethical standards.
Innovation
Leveraging cutting-edge technology and innovative strategies, CRA Debt Collector stays ahead of the curve to maximize recovery efficiency. We innovate to transform challenges into opportunities for our clients.
Respect
We recognize the importance of maintaining respect for all parties involved in the collections process. Our approach is compassionate and professional, fostering positive relationships and respectful resolutions.
Continuous Improvement
Committed to excellence, CRA Debt Collector continually seeks ways to enhance our services and boost client satisfaction. We embrace continuous improvement to deliver superior results and adapt to the evolving needs of the market.
Our Locations
At CRA Debt Collector, we are proud to serve our clients and communities from five strategically located offices around the world. Each of our locations is equipped to provide exceptional service and support, ensuring that we meet the nees of our clients no matter where they are.
Cedar Falls, IA
Clarksville, TN
New Braunfels, TX
Manila, Philippines
Biñan, Laguna, Philippines
Energizing Inclusivity for Long-Term Progress
As an organization that has built its success on “doing the right thing,” we diligently foster an inclusive and equitable workforce across every department, process, and decision. It’s an integrally woven part of our culture.
We have created internal systems and policies that support inclusivity and belonging, including an Inclusion Advisory Committee, a structured framework for equity and inclusion, employee resource groups, and recognition of cultural holidays.
Leading the Charge
At CRA, we are proud to be led by a visionary CEO. Her leadership embodies our commitment to inclusivity, innovation, and progress, creating a culture that directly benefits our clients. Parks’s guidance has been instrumental in shaping an environment where forward-thinking leadership thrives, setting a powerful example within the industry and showcasing the positive impact of strong leadership at all levels of management.
Partner with Us
Ready to transform your financial operations with industry-leading accounts receivable management solutions? Reach out to us today to explore how our debt recovery services can drive tangible results for your business.
